ملاحظة هامة:الموقع غير مسؤول عن بيانات التواصل ومصداقية الوظائف يرجى الحذر فى التعامل

Want to be a Hero? Join one of the leading global online food ordering and delivery marketplaces! We are looking for a Specialist, Customer Experience (f/m/d) to join the Customer Experience team on our journey to always delivering amazing experiences. Your mission: ● Work in a highly effective team responsible for understanding, modelling and assessing impact of experience data along with operational and financial KPIs. ● Be a Data Hero: develop and optimize reports, perform ad-hoc and deep-dive analyses to facilitate a data-driven decision making ● You will rapidly construct dashboards and other visualisation tools to help identify the drivers of customer frequency and spending behavior ● You will help distill evidence into actionable insights that will convince key decision makers to implement new strategies aimed at turbo-charging customer spend ● Be the owner of data quality and data availability and build a knowledge base around customer feedback within the experience ecosystem ● Acting as the liaison between the Customer Experience team and the other BI/Data Science teams in order to facilitate the collaboration and ensuring their support when needed ● Collaborate with regional and local teams to drive best practices across the region ● Together with the other team members, manage the data needs of the customer experience team: assess the requests, prioritize and deliver the results but also challenge the need for data i.e. distinguish from ‘nice to have’ and ‘must have’ requests Your heroic skills: ● A (Masters) or Bachelor’s degree in a quantitative field, e.g. computer science, mathematics or statistics ● 2-4 years of relevant experience ● Solid working knowledge of statistical techniques: regression analysis, classification algorithms, A/B testing ● Data modeling concepts and solid SQL skills, beyond just data access ● Experience with Tableau, Looker or other Business Intelligence tools ● Experience in analysing and validating large volumes of data from different systems and handling confidently large datasets using tools like R and/or Python ● Have strong critical thinking skills; ability to see the “big picture” while also diving into the details where necessary ● Clear and structured communication skills and an analytical mind, a ‘can do’ attitude and capable of using data to tell stories ● Fluency in English, other languages are an advantage Why Delivery Hero? ● English is our working language and our colleagues at Delivery Hero come from every corner of the globe, working in a diverse, cross-cultural team. For most opportunities, we also offer visa & relocation support ● We take care of our employees and offer flexible working hours ● Enjoy our free weekly online yoga classes and subsidized Urban Sports Club or GymPass membership ● Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to the confidential Employee Assistance Program ● Participate in health campaigns such as seasonal flu vaccination ● Benefit from subsidised products e.g. BVG ticket, meal vouchers, fruit or vegetable box or our bike rental program ● We support child care needs where we partner with an external service to support tasks such as Kita search and application, Au Pair or childminder search ● Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of training, career & development opportunities ● Develop your skills with your personal educational budget for conferences and external trainings ● Access our e-learning platform and participate in our various inhouse trainings, including German learning options ● Save responsibly with our attractive corporate pension options ● Join company parties, team, cultural and sports events - due to the current situation on a virtual basis ● Our office lounges are filled with healthy (and some more indulgent!) snacks and refreshments to keep you energised throughout the day About us: Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become the world's largest food-ordering network and we’re now innovating and creating new verticals such as groceries, pharmacies, flowers and other convenience articles in multiple markets. Our awesome international team already operates in 40+ countries worldwide and we are looking for the most talented people to join us on our mission to ‘always deliver an amazing experience.’ If you’re an enthusiastic problem solver and hungry for a new adventure, an exciting job and multicultural workplace is waiting for you in the heart of Berlin! At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, gender identity, sexual orientation, age, marital status, or any other aspect that makes you, you. Have we caught your attention?​ If you are looking for an environment where our company DNA is defined by our values and People Leadership Principles, please send us your CV. We’re looking forward to your application